WATCH | Capitec BizTalk: Turning Durban’s momentum into business growth
Durban’s economy has long been built on tourism and trade. Its stunning coastline attracts visitors, while its port links KwaZulu-Natal to the rest of South Africa and the world.
Now, technology is reshaping how businesses connect with the people visiting the city and the goods moving through it, enabling them to reach new clients, expand into different markets and compete more effectively.
Consider a brick-and-mortar Durban retailer, for instance. A tourist discovers the business through social media, visits the store and pays digitally.
The business owner can use sales data to identify which products are selling and adjust stock accordingly, while using the same digital channel to stay connected with the client after they return home, helping to build brand loyalty and advocacy.
For a local supplier, digital platforms can help find new clients and build relationships beyond its existing network.
A recent Capitec BizTalk event in Durban explored the growth opportunities emerging at the intersection of tourism, trade and technology — and how businesses can capitalise on them.
BizTalk is a business-focused platform launched by Capitec in partnership with Business Day and Arena Events. It brings together entrepreneurs, business leaders and financial experts to share fresh perspectives and actionable insights to help South African businesses thrive.
The Durban BizTalk featured practical insights from Capitec’s Riaan Klopper, executive head of Business Banking and the bank’s Business Support Centre, and Sicelo Mkhize, head of Commercial and Enterprise Banking.
For business owners, the discussion offered an opportunity to consider how developments in the local economy and the evolving role of technology can shape their next phase of growth.
Recognising an opportunity is only part of the equation. Preparing your business to capitalise on it also means understanding changing client expectations, ensuring financial readiness and having the operational flexibility to respond to new demands.
These topics formed part of the broader conversation at the event.
Visit the Capitec BizTalk hub to catch up on highlights and key takeaways from other previous events.